Volunteer FAQs

Frequently Asked Questions

Volunteers can email Cassie LaMacchia, Volunteer Coordinator, or call (616) 866-3478 ext. 341 to set up a time. All volunteers must be scheduled at least 48 hours in advance.

Volunteers are needed throughout the day depending on which job they are assigned to. Our hours are Monday through Thursday from 8:00am to 6:00pm.

We can accommodate groups of up to 10. Please check our Group Volunteer Opportunities page for more information.

We welcome volunteers of all ages; however, volunteers who are younger than 18 are required to have a parent or guardian present at all times.

No. Anything that will be needed to complete your volunteer task will be provided unless otherwise noted. We encourage you not to bring any personal belongings.

Volunteers will receive a brief orientation about NKCS and will receive instructions for the project they are working on at the time. You will not be asked to volunteer alone until you feel you are ready.

We ask that you dress comfortably and respectfully. Layers are recommended as the temperature can fluctuate. If you will be working in the warehouse, please wear closed-toe shoes. Volunteers who are interacting with clients are asked to dress business casual (no jeans).

Yes. Please email Cassie LaMacchia or call (616) 866-3478 ext. 101 to discuss the accommodations you might need.

If you can't make your scheduled time, please email Cassie LaMacchia or call (616) 866-3478 ext. 341 as soon as possible.

Our address is 10075 Northland Drive NE, Rockford. We are on the northwest corner of Northland Drive and 12 Mile Road. 


At the left, there is a list of "Frequently Asked Questions" often asked by people planning to volunteer at NKCS. Some of these might be questions you have, too.

Roll over the questions to see the answers. Feel free to contact us if you need more information. 

We appreciate your desire to volunteer your time and talents at North Kent Community Services.

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North Kent Community Services

10075 Northland Drive NE
Rockford, MI 49341 Map
Phone: 616-866-3478

Business Hours:
Monday thru Thursday 8:00 a.m to 6:00 p.m.